Course 1 & 2 Combined

Course 1: Self-Management Of Anxiety In Response To A Pandemic
This course teaches you the specific behaviors needed to reduce your anxiety in the midst of the COViD-19 pandemic and economic upheaval. The course is based on the latest neuroscience from leading institutions across the globe.
 
Benefits Of Taking This Course
 
Practicing the behaviors taught in this course will allow you to move beyond managing your stress to become resilient. Resilience is the ability to thrive – not just survive – under stress.
 
Specific benefits include:
30% increase in your sense of emotional and physical well-being
25% improvement in decision-making
17% increase in productivity
60% improvement in the quality of your work
24% increase in proactivity
 
These benefits will significantly improve your resilience and wellness, far beyond the pandemic and economic disruption.
 
Course Content & Structure
The course consists of three, one-hour classes. It covers the following six sets of behaviors:
Controlling Your Individual Stress Responses
Building Pragmatic Optimism
Increasing your Focus/Mindfulness 
Practicing Self-Empathy And Empathy With Others
Using Fact-Based Decision-Making
Being Agile Amidst Turmoil
 
Each class concludes with a practice routine presented in checklist form. These are:
Waking Up To Manage Stress – Class 1
Staying Calm During The Day – Class 2
Winding Down To Sleep – Class 3
 
 
 
Course 2: Business Resilience In A Sustained Crisis
As communities around the globe begin to reopen, businesses face unprecedented challenges to reopen and generate sustained revenue. This course provides specific processes for leaders to reopen safely, reconnect with customers, and train people managers and employees the skills necessary to interact with each other and customers in this high stress, tumultuous environment.
 
Benefits Of Taking This Course
The business practices in this course are based on over 20 years of helping businesses recover after disasters. It will give proven strategies, tactics and behaviors that enabled businesses to recover after 9/11, mass shootings, and natural disasters.
 
Specific benefits include:
Efficiently reopening or expanding business operations
Leaders & employees returning to work confident and committed
Being agile so your business can meet the evolving demands of the crisis
Making customers confident in your ability to deliver products and services amidst the turmoil
Increasing brand equity that will extend beyond the crisis
 
Course Content & Structure
The course consists of three, one-hour classes. It covers the following topics:
Workforce Re-Entry
Managing the complexity of reopening
Preparing To Reopen
Orienting your workforce
Contingency planning
Opening Day Protocol
Daily Business Practices In The COViD World
Customer Communication
Leveraging The Transition To The New World 
Refreshing Your Brand & Customer Experience
Building Your Message Inviting High Value Customers To Return
Building Customer Confidence In Your Business & Your People
Providing Value To Customers In Today’s World
Using Technology To Build Customer Relationships
Modeling Stress Management
How Leaders Demonstrate Calmness & Confidence To The Workforce & Customers
Assessing The Risk Of Conflict 
Between Employees
Between Employees & Customers
De-Escalating Conflict
Increasing Trust Amidst Uncertainty
 
Each class concludes with a practice routine presented in checklist form. These are:
Visualizations For Business Athletes – Class 1
Three Clear Points In Communicating – Class 2
De-Escalation of Conflict – Class 3
 
Fee: The course fee allows you access to the course for one year.”